Simple tips to get in touch with us.Our contact page will for starters try finding an answer to your question within our help cente.

Simple tips to get in touch with us.Our contact page will for starters try finding an answer to your question within our help cente.

Vimeo Support provides fast, friendly allow via our very own contact page 24/7, sunday day through Friday night (Eastern energy). Top quality and business members also have the means to access live chat service. For businesses users and better, you in addition have limited assistance during weekends and family vacations (find out details below).

??Note: the contact form will initial look for a response towards matter in your services middle. When the next group of proposed responses cannot guide you to, search for the buttocks of this package and click email Support , after that publish a ticket to get hold of our team.

Please note that Vimeo cannot offer mobile service for advanced and lower blueprints at the moment. We’ve prepared our connection gehandicapte dating gratis that way so that you can effortlessly take care of multi-step technological problem solving as well as assure consumer security.

On the other hand, we does create telephone support readily available for our Enterprise members with specialty records. For those who have a business acquire with us, you need to have acquired your own mobile PIN and guidelines for communicating with venture assistance while in the onboarding process via e-mail. If you’re unable to find the mobile PIN, contact your levels supervisor to make it mailed to a person.

Initial Answer Occasions

During the time you let us know, you may expect a very first impulse within these timeframes, determined by the membership amount. All days go to U.S. east unless if not mentioned.

Enterprise people

  • 24-hour help from wednesday until monday at 5 p.m.
  • First of all response in one hour or less over these era
  • On breaks and holiday breaks, we will answer within 24 hours
  • Pro users

    • 24-hour assistance from mon until saturday at 5 p.m.
    • Initial impulse in 2 hours or a lesser amount of over these era

    Benefit members

    • Help during U.S. regular business hours (9 a.m. to 5 p.m. east)
    • First feedback in 4 time or much less

    Essential people

    • Normally within 3 working days

    ??Tip: you have to call us from the email address connected with your own paid Vimeo fund to receive concern assistance. Extend through the Contact Form while logged to your Vimeo membership helps to ensure that we’ll behave as quickly as humanly possible.

    Follow-up feedback fee

    Follow-up reactions occasionally take longer. Covers from having to pay members often see goal.

    Especially tricky problems could need to staying reassigned to an assistance technician. Our personal professionals will address your matter since fast as it can, but which could take up to a few instances, particularly when your own matter involves insight from Vimeo designers. You are invited to answer any available instance to request an update.

    Holidays

    We offer minimal assistance in the sticking with U.S. family vacations:

    • New-year’s Time (January 1)
    • Martin Luther King Jr. Day (One-third Tuesday in January)
    • Presidents Day (One-third Monday in January)
    • Funeral Day (Previous Sunday in May)
    • Juneteenth (Summer 19)
    • Freedom morning (concerning or about July 4)
    • Labor Night (1st Tuesday of Sep)
    • Columbus Day (Next Tuesday of March)
    • Thanksgiving getaway (Fourth Wednesday / Thursday / weekend in December)
    • Christmas time day through New Year’s (December 24 through January 2)

    Stay in touch

    The simplest way to remain up-to-date with news about Vimeo would be to read the site. This is where you upgrade the city with information about Vimeo. You can subscribe for every week features via email from the site’s webpage.

    Pass Opinions

    In case you have a concern that was not addressed here, make sure you deliver our very own pleasant support team a note via the contact page . Your feedback allows us to keep working healthier.